Case Fidelidade dos Seus Clientes NPS - NET PROMOTER SCORE Descrição do Vídeo: Case apresentado no VI ECEJ em Guaramiranga, ADM Soluções da show de inovação em metodologias de pesquisa de mercado Data: August 18, 2008 Palavras Relacionados: : Pesquisa de mercado ADM Soluções CP Centro

Measuring The Customer Experience Descrição do Vídeo: Excerpt from Forrester's Finance Forum 2008. Forrester Research Vice Presidents Bill Doyle and Harley Manning outline the many ways financial services firms measure the quality of the customer experience. June 23, 2008 in New York. Forrester Research, Inc. (Nasdaq: FORR) is an independent technology and market research company that provides pragmatic and forward-thinking advice to global leaders in business and technology. For more than 24 years, Forrester has been making leaders successful every day through its proprietary research, consulting, events, and peer-to-peer executive programs. Learn more at www.forrester.com Data: July 14, 2008 Palavras Relacionados: : ? Forrester Research Business Strategy Technology Marketing Brand Customers Finance Advocacy Satisfaction NetPromoter

EFM - Measuring Customer & Employee Loyalty - part-3of3 Descrição do Vídeo: In this discussion, Dr. Gary Rhoads, PhD (Enterprise Feedback Management (EFM) Guru) goes into the important details of managing and measuring customer feedback. With examples and data he shows how an organization must watch many feedback indicators (and not just Net Promoter for instance) and then link them to business metrics such as profitability and stock price. Data: May 24, 2007 Palavras Relacionados: : EFM enterprise feedback management allegiance gary rhodes net promoter customer loyalty engagement engage

EFM - Measuring Customer & Employee Loyalty - part-2of3 Descrição do Vídeo: In this discussion, Dr. Gary Rhoads, PhD (Enterprise Feedback Management (EFM) Guru) goes into the important details of managing and measuring customer feedback. With examples and data he shows how an organization must watch many feedback indicators (and not just Net Promoter for instance) and then link them to business metrics such as profitability and stock price. Data: May 24, 2007 Palavras Relacionados: : EFM enterprise feedback management allegiance gary rhodes net promoter customer loyalty engagement engage

EFM - Measuring Employee & Customer Loyalty - part-1of3 Descrição do Vídeo: In this discussion, Dr. Gary Rhoads, PhD (Enterprise Feedback Management (EFM) Guru) goes into the important details of managing and measuring customer feedback and loyalty. With examples and data he shows how an organization must watch many feedback indicators (and not just Net Promoter for instance) and then link them to business metrics such as profitability and stock price. Part 1 of 3 Data: May 24, 2007 Palavras Relacionados: : EFM enterprise feedback management allegiance gary rhodes net promoter customer loyalty engagement engage

 

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